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Professional review and investigation support

Four paid professional-service levels, available to all users and non-subscribers. You do not need a paid Failure Investigator plan—or an app account—to request them.

Compare service levels Contact MTIS

Choose the level of professional input

Levels 1–3 are fixed-price services. Level 4 is scoped and quoted case by case.

Level 1

USD 100 per case

Fixed price · immediate invoice

Scope: Brief review of submitted data.

Deliverable: Concise written feedback by email.

Request Level 1

Level 2

USD 250 per case

Fixed price · immediate invoice

Scope: Level 1 review plus up to a 45-minute online call.

Deliverable: Concise written feedback by email.

Request Level 2

Level 3

USD 1,000 per case

Fixed price · immediate invoice

Scope: Investigation support excluding testing.

Deliverable: Short technical report or findings through email and meetings.

Request Level 3

Level 4

Bespoke quotation

Case-by-case scope and price · no published price

Scope: Investigation support including additional testing.

Deliverable: Normally includes a formal technical report.

Request a quotation
Invoice and quotation route. When MTIS receives a Level 1–3 request, it issues the applicable fixed-price invoice immediately. A Level 4 request proceeds to a bespoke quotation, not an invoice. This public website does not take payment or generate invoices itself.

Payment at launch

Payment is manual and is confirmed by MTIS staff. No automated payment gateway is offered at launch, and personal bank details are never published on the website.

Non-Malaysian invoices carry this line:
“Contact MTIS for international payment instructions.”

Who delivers the work

Every professional-service level is delivered by MTIS staff meeting the approved qualification bar:

  • Chartered Engineer.
  • At least relevant Master's level in materials engineering, metallurgical engineering or a closely related discipline.
  • 20+ years in materials or metallurgical engineering.
  • 15+ years in failure investigation.
  • IMM Level 4 Failure Investigator certified.

A professionally edited deliverable is separate from the app report

An app-generated report remains AI-generated, including Expert output with integrated RCA. When you purchase professional review, qualified MTIS staff create a separate, edited deliverable attributed to the named staff member. It is not a re-stamped copy of the AI report.

The app-generated output states: “AI-generated — not professionally reviewed by MTIS.”

Read the full AI-limitations statement →

Related terms and policies

Request professional input

Use the existing contact routes to request a fixed-price Level 1–3 service or discuss a Level 4 quotation.

@Contact MTISAll contact routes